Shipping and returns
Orders are prepared within 24 hours and dispatched by courier, delivery within 24-48 hours (24 hours to the islands) to a maximum of 120 hours (cheapest option) "subject to availability stock", the same day where the certificate of payment will be visible. Exceptions can be formed for some craft items and if it appears the warning of availability (for example, "It may take 5 days more for delivery"). In the case in which, in the same order, different items are present, ships only to the full availability of all.
Shipping costs are calculated automatically and in real time from the system at the time of purchase based on the weight and volume of the products in the cart. Delivery is calculated on the ground floor. For any deliveries to the upper floors, please notify and request a quote at the time of order, otherwise the courier may refuse. Shipping costs include packing and postage costs. Any customs fees for deliveries abroad will be exclusively borne by the buyer. We recommend grouping your articles in one order. We can not group two separate orders executed separately, and each of them will be charged shipping charges.
Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected. Upon arrival of the shipment check that it does not present signs of tampering. Otherwise accept the goods 'subject'.
Right of withdrawal
No complaints will be considered valid if reported after 10 working days from receipt of the material. Complaints must be submitted in writing through our firstname.lastname@example.org address or by fax at +39 0692932377. No material shall be made without our authorization. Authorized returns must reach us accompanied by the transport document stating the number and date of invoice for the original delivery.